Refund policy

Return Policy

All FILO products are food items and are non-returnable once opened, regardless of reason.Every bottle carries a tamper seal at the neck, and the seam changes color if the seal is broken, so an opened or used bottle is always identifiable on inspection.

If you change your mind, you can return unopened, sealed bottles at your expenses within 14 calendar days from delivery. We will refund the product cost (plus tax) minus a 10% restock fee. Original shipping cost is never refundable. 

Discounted items and gift cards are not eligible for return or refund. 

Damages and issues

Inspect your order on arrival. If a bottle arrives damaged, defective, or you received the wrong item, contact us within 14 calendar days at contact us for replacement with photos of the bottle and the packaging.

Refunds

Once a damage or defect claim is approved, the refund is issued to your original payment method within 15 business days. Allow additional time for your bank to post it. If more than 15 business days have passed since approval, contact us